Monday, December 8, 2008


Friend has a problem with Honda, They're hellbent on screwing up his bike at the least chance they get to lay their hands on it. He tried to avoid those clumsy mechanics as much as possible, but without proper tools to do the job on your own, sometimes you have to take it to those retards who fit things backwards, literally! This has left him very agitated, so much so that he has written to HMSI about the whole incident and a lot other which he has personally experienced with his stint at showrooms before he took the leap of faith to decide he'll repair everything on his own. Let me see what explanation HMSI gives.
There is this another friend of mine who has had a problem too many with this brand new Nokia, apparently, that particular model in nokia looks to be designed to be used in clean-rooms. They can't make it moisture resistant even to the smallest extent, what's worse is that they've probably made is extremely sensitive to such things to which you'd normally expect a resistance from! Spent time, effort and money trying to get it fixed only so that it can blow up again!
A third person, also my friend, has been changing hard disks every month for the past three or four months. The reason, bad sectors, increasing with every new HDD gives as a replacement under the warranty.
I have been a victim of such things too, my Motorola's touch screen gave up just under a year after i purchased it. Luckily i claimed the warranty with only a day or two remaining before it lapsed which saved me around a thousand INR. But, I wouldn't be spared just yet, the side lock switch of my phone broke, to my misfortune it happened when the phone was locked leaving me no choice but to get it fixed and lighten myself off 350 INR in one hour!
Why has manufacturing quality taken such serious and downward turns? isn't there any way to keep up volume and quality with increasing demand? Are new work forces being recruited only to meet quantity requirements of productions? Or is this some sort of a return-business policy to make sure that you will need a new bike/HDD/phone after X number of years, a trick to keep the money circulating and ensure a market for the new produce?
Sometimes i remember this good article by the late great Bertrand Russell. It's called "how to be a man of genius". I don't know whether I've written something about that in my previous posts, but i feel it's appropriate to mention something i understood from the article, with great difficulty because of the superior English and my inferior intellect/comprehension/both.
It basically goes like this. If you happen to be a doctor, will you just think about saving lives? or will you think that by saving all the lives you possibly can because of the advancement in medical science, you'll be placing more demands on the planet's resources, it's food supply, housing, basic necessities of civilized life? Russell says, the latter is the Genius.
Putting that into my perspective on the talk about the manufacturing of faulty equipment these days, should we be expecting things to last forever once bought? or should we also be considering the point-of-view that if things lasted forever once bought, most of the jobs in the manufacturing sector would be lost, ppl are gonna be homeless and poverty will soon take over many societies? What is the price you're willing to pay to keep the world go round? A new set of oil seals? UI interface? HDD? Touchscreen module? Do you think as paying customers you're entitled to have products of the utmost quality which under near-ideal circumstances would last an extraordinarily long time if not forever. Is a "design-period" important? is the question it all narrows down to!
Is the manufacturing sector capitalizing on the purchasing power of the general public these days or are they really doing this cause making things eternal would be an overkill, of ppl would just get "bored" of it? or is it cause it's a loss to them? If its a combination of all the above reasons, then, is the combination convincing enough for them to take a decision to reduce the quality to such low standards as is being seen these days? I still don't know which view i would support, guess that makes me a non-genius! But I'd like to examine the whole scenario more closely before calling a shot on this one!

1 comment:

  1. Yeah.. I'd rather invest on more tools (iron and steel)and screw my bike, than paying those non-value-adding workers to do the same job at a faster rate.